Return, Refund & Exchange Policy

Last updated: 3/24/2026

1. Introduction

This Return, Refund & Exchange Policy (“Policy”) governs the manner in which we process requests for refunds, replacements, and exchanges for products purchased through our mail club (“Services”). By placing an order with us, you (“Customer”) agree to the terms outlined herein. Because our products are mailed correspondence that cannot reasonably be returned, this Policy provides alternative procedures to ensure fairness throughout the transaction process.

2. No Physical Returns

Due to the nature of our products, we do not accept physical returns under any circumstance. Mailed letters and similar items are not eligible for return shipment, and Customers are not required to send items back for assessment. All resolutions, including refunds, credits, or replacements, are processed based on the evidence described in this Policy.

3. Refund Eligibility (30‑Day Window)

Customers may request a refund within thirty (30) days from the date the order is delivered. To qualify for either a full or partial refund, Customers must provide verifiable evidence of the issue. Acceptable forms of evidence include: (a) a clear photograph showing missing, incorrect, or incomplete items; or (b) an unedited video showing the Customer opening the envelope or package and revealing the issue at the time of first access. Refunds will not be issued without such evidence. Additionally, refunds will not be granted for claims submitted outside the thirty‑day window or for situations in which the Customer simply changes their mind.

4. Incorrect or Incomplete Items

If a Customer receives an incorrect letter, incomplete mailing, or any content that deviates from the order, we will provide one of the following remedies: (a) shipment of a corrected or replacement letter at no additional cost; or (b) issuance of a refund, full or partial, depending on the nature of the error. Customers must submit photographic or video evidence to validate the claim.

5. Damaged Items

If a mailed item arrives damaged, the Customer must provide a photograph or video clearly showing the damage. Upon receipt of the evidence, we will review the claim and determine the appropriate remedy, which may include, but is not limited to, a replacement item or a refund. We reserve the right to assess the severity of the damage and determine the best course of action to ensure customer satisfaction.

6. Lost or Undelivered Mail

If the Customer’s order fails to arrive and tracking information does not show delivery, we will resend the letter at no charge, provided the Customer supplied a valid and complete address at the time of purchase. If the Customer provided an incorrect, incomplete, or undeliverable address, the Customer acknowledges responsibility and agrees to pay a $1.00 USD processing fee for reshipment. If the address was correct but the postal carrier failed to deliver, a replacement will be sent at no cost to the Customer.

7. Exchanges

We offer exchanges exclusively in the form of replacement letters in cases where the Customer received an incorrect or erroneous mailing. Exchanges do not require physical return of the original item. We do not offer exchanges for preference changes, subjective dissatisfaction, or circumstances unrelated to order accuracy.

8. Processing Time

Refunds, when approved, will be issued to the original method of payment. Processing times may vary based on the Customer’s financial institution. Replacement or exchanged items are typically mailed within three (3) to five (5) business days after claim approval, though this timeframe is subject to postal service conditions and operational factors.

9. International Orders

We ship both domestically and internationally. International Customers acknowledge that their country’s customs processes may delay delivery. Customs fees, duties, taxes, or holds are the responsibility of the Customer and are not grounds for refund. Claims for missing or undelivered international mail will be handled in accordance with the guidelines in Section 6.

10. Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising out of or relating to our Services, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Customer for the order in question. Under no circumstances shall we be liable for indirect, consequential, incidental, or punitive damages arising from delayed shipments, postal errors, or failure of third‑party carriers to perform.

11. Amendments

We reserve the right to modify, amend, or update this Policy at any time. Changes will take effect immediately upon posting to our website. Customers are encouraged to review this Policy periodically to stay informed of updates.

12. Contact Information

For questions, claims, or support related to this Policy, Customers may contact us at:
Email: herriochi@gmail.com
Please include your order number and all relevant evidence to allow us to respond promptly and effectively!